Frequently asked question

If a product is out of stock, you can contact us using “SOLD OUT PRODUCT” as contact reason in order to be informed when it will be available again.

we offers a repair service for Hidesins products purchased at Hidesins.com. Please contact us by email at hidesins.commercial@gmail.com.

In case the bag was bought using the HIDESINS official website, keep the order confirmation email with you, it applies as guarantee.

Once your order will be shipped you will received an email from our carrier DHL with the Tracking Number. If you did not receive the Tracking Number, check your “Spam” folder or maybe you have typed an incorrect email address. Check your order status on http://www.dhl.com/en/express/tracking/tracking_tools.html using your Tracking Number. If you need any help, please contact hidesins.commercial@gmail.com

HIDESINS uses DHL to deliver its products. Purchases are usually delivered in 5 – 7 working days from the order date.

After all payment information is submitted, you will be transferred to a purchase confirmation page that shows your order number. You will receive via e-mail all the order details and confirmation.

The coupon code is a coupon that comes to take advantage of special promotions. The conditions for obtaining it might be communicated through a special newsletter or during special events. If you have one you can enter it in the “Checkout page” at the “Discount Code” field: the discount will be automatically calculated and displayed.

We accept the following methods of payment for purchases: Credit cards and PayPal.

Shopping at www.hidesins.com is an easy and enjoyable experience. When you have found the product(s) of your liking, select “ADD TO CART” to add each article to your cart. This will automatically take the product(s) to your Shopping Cart. If you decide to continue the shopping, your cart will remain at the top right corner listing its contents and the total amount spent so far. If you wish to proceed with the purchase, click on “CHECKOUT”.

You can contact our Customer Service Department for any questions and information using this FORM.