FAQ

Choose a category from the menu or use the search icon, open the product you like, select your options and add it to your cart. Then go to checkout: you can complete your purchase as a guest or with an account.

Once the order is confirmed you will receive an email with all the details. If it does not arrive, please check your spam folder or write to us.

Write to info@hidesins.com as soon as possible. Orders are prepared for dispatch within 2 business days, so we can only change or cancel an order before it has been prepared. Once the parcel has been dispatched, you can still return it under our Refund Policy.

The payment methods available for your country are shown at checkout. All payments are processed securely by our payment providers.

Prices shown on the website include VAT. Within the European Union there are no further charges on delivery. For orders outside the EU, see “Will I have to pay customs duties?” below.

We ship to Italy, to all European Union countries and to selected destinations outside the EU. The countries we currently serve are shown at checkout: if yours does not appear, we are not able to deliver there at the moment.

All orders are dispatched from our premises in Signa, near Florence, Italy.

• Italy: free, 3–5 business days
• European Union: free for orders over €150, otherwise €9.90; 3–5 business days
• Rest of the world: €50.00 flat rate; 5–8 business days

Delivery times are estimates in business days from dispatch, not from the date of the order, and are not guaranteed. They do not include time spent in customs clearance.

Orders are prepared for dispatch within 2 business days of order confirmation. Orders placed on weekends or public holidays are processed on the next business day. During sale periods and around public holidays, preparation may take slightly longer.

As soon as your order leaves our warehouse you will receive an email with the tracking number and a link to follow the shipment. If you have not received it within 3 business days of your order confirmation, write to info@hidesins.com.

Within the European Union, no. Outside the EU, orders are shipped on a DAP basis (Delivered At Place): customs duties, import taxes and any related handling charges are determined and collected by the authorities of the destination country and are payable by the recipient on delivery.

We cannot estimate their amount in advance, so we recommend contacting your local customs office before ordering. For details, see our Shipping Policy.

Please check your parcel on delivery. If it arrives visibly damaged, note it with the carrier at the time of delivery where possible and write to info@hidesins.com straight away, including photographs.

If a parcel is lost in transit, contact us: we will open an investigation with the carrier and arrange a replacement or a refund.

Please check your address carefully before completing your order. We are not able to change it once the parcel has been dispatched: if you notice a mistake, write to us immediately. Parcels returned to us because of an incorrect or incomplete address may be re-shipped at your expense.

You have 14 days from the day you receive your item to request a return. Write to info@hidesins.com: if the return is accepted, we will send you instructions on how and where to send the parcel, and you will have a further 14 days to ship it back.

Please do not send an item back without requesting the return first: parcels sent without a prior request will not be accepted.

The item must be returned in the same condition in which you received it, with tags attached and in its original packaging, together with the receipt or proof of purchase.

You may handle it as you would in a shop, to check its nature, characteristics and functioning. We may reduce your refund to reflect any diminished value resulting from handling beyond what is necessary for that purpose.

Return shipping costs are at your expense. We recommend a tracked service: until the parcel reaches us, the item remains your responsibility. If the item is faulty, damaged or not the one you ordered, we cover the cost of returning it.

The fastest way to exchange an item is to return the one you have and, once the return is accepted, place a separate order for the new item.

Once we have received and inspected your return, we will let you know whether the refund has been approved. If approved, you will be refunded to your original payment method within 14 days; your bank or card provider may need additional time to post it.

If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us.

Yes. Sale items follow the same return policy as full-price items.

Please inspect your order on delivery and write to info@hidesins.com immediately, including photographs where possible, so that we can assess the issue and put it right. In these cases the cost of returning the item is ours.

In addition, consumers in the European Union are entitled to a 24-month legal guarantee of conformity from delivery, under Italian Legislative Decree 206/2005 (Consumer Code) and Directive (EU) 2019/771. It is provided free of charge and is not affected by our commercial return policy.

If you are a consumer and your order is delivered within the European Union, you may withdraw from your purchase within 14 days of receiving the goods, for any reason and without giving a justification.

To do so, send us a clear statement of your decision to info@hidesins.com before the 14 days expire. A model withdrawal form is available in our Refund Policy, but using it is not mandatory. You then have a further 14 days to send the goods back, at your expense.

We will reimburse all payments received, including the standard delivery cost, without undue delay and no later than 14 days from the day we are informed of your decision.

Customs duties and import taxes paid on delivery are set and collected by the destination country and are not refundable by us.

A returned parcel must be declared as returned goods on the customs documentation: parcels returned without a correct declaration may incur import charges on entry into the EU, which will be deducted from your refund. If you refuse delivery of a parcel, any outbound shipping, return shipping, storage and customs costs incurred will be deducted from your refund.

Every Hidesins bag is handmade by skilled artisans near Florence, in a territory internationally recognised for its leatherworking tradition. From the selection of the leather to the cutting, stitching, construction and finishing, each stage reflects the precision and sensitivity of Italian craftsmanship. Made in Italy.

Our bags are made from carefully selected Italian leather: 100% calfskin, in finishes that range from smooth to suede and naturally distressed. The leather and finish of each model are named on its product page.

Genuine leather is a natural material, and its surface tells the story of the hide it comes from. Fine marks, veining and small variations in grain and tone are normal and are not defects.

In our natural, distressed leathers (such as Nargilux), the visible marks are part of the character of the material: they are not scratches, but a distinctive sign of its naturalness, and they make every piece unique. Colours may also look slightly different on different screens.

The name Hidesins reflects the idea at the heart of the brand: the most meaningful qualities are not always immediately visible. A pouch integrated into the structure, a discreet pocket, a considered closure: these are details designed to be discovered through use, turning functionality into a subtle expression of design.

Every silhouette is developed around the rhythms of contemporary life, moving naturally between work, travel, the city and personal time.

Several models are available in more than one size. Each product page lists the height, width and depth of the bag in centimetres, so you can compare it with what you usually carry.

A few simple habits help leather age beautifully:

• Keep it away from prolonged contact with water and from direct heat. If it gets wet, let it dry naturally at room temperature.
• Wipe it gently with a soft, dry cloth. For suede, use a suede brush.
• Store it in a cool, dry place, away from direct sunlight, lightly filled to keep its shape.
• Avoid prolonged contact with perfumes and with dark clothing or denim, which can transfer colour onto light leather.

Write to info@hidesins.com or call +39 055 051 4703, Monday to Friday, 9:00 am to 6:00 pm (CET). We reply as soon as possible.