Terms of service
OVERVIEW
Welcome to HIDESINS! The terms "we", "us" and "our" refer to GROUP ROCHEL S.r.l., trading as HIDESINS. We operate this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). HIDESINS is powered by Shopify, which enables us to provide the Services to you.
The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms") describe your rights and responsibilities when you use the Services.
Please read these Terms of Service carefully, as they include important information about your legal rights.
By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.
Nothing in these Terms limits or excludes any mandatory right you have as a consumer under the law of the country in which you reside. Where any provision of these Terms conflicts with such mandatory rights, those rights prevail.
SECTION 1 — ACCESS AND ACCOUNT
By agreeing to these Terms of Service, you represent that you are at least 18 years old, or the age of majority in your country of residence, and that you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase or manage.
To use the Services, including accessing or browsing our online store or purchasing any of the products we offer, you may be asked to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all the information you provide is correct, current and complete and that you have all rights necessary to provide this information.
You are responsible for maintaining the security of your account credentials and for activity carried out through your account. You may not transfer, sell, assign, or license your account to any other person.
SECTION 2 — OUR PRODUCTS
We have made every effort to provide an accurate representation of our products in our online store. Please note that colours and product appearance may differ from how they appear on your screen, depending on the device you use and its settings. Our products are made of natural leather: variations in grain, shade and texture are inherent characteristics of the material and are not defects.
All descriptions of products are subject to change at any time without notice. We reserve the right to discontinue any product at any time and may limit the quantities of any product we offer to any person, geographic region or jurisdiction, on a case-by-case basis.
This section does not affect the legal guarantee of conformity described in Section 6.
SECTION 3 — ORDERS
When you place an order, you are making an offer to purchase. The contract is concluded when we confirm acceptance of your order by email. We may decline an order where the product is unavailable, where there is a manifest error in the price or description, where payment cannot be processed, or where we reasonably suspect fraud. If we do not accept, change or cancel an order, we will notify you using the email address, billing address or telephone number provided at the time of the order, and we will refund any amount already paid.
Please review your order carefully before submitting it. Once an order has been accepted we may be unable to accommodate cancellation requests, without prejudice to your right of withdrawal described in Section 5.
Your purchases are subject to return, withdrawal or exchange in accordance with our Return Policy, which forms an integral part of these Terms.
Our products are offered for personal use. You represent and warrant that your purchases are not for commercial resale.
SECTION 4 — PRICES, TAXES AND BILLING
Prices, discounts and promotions are subject to change without notice. The price charged for a product will be the price in effect at the time the order is placed and will be set out in your order confirmation email.
Prices displayed in our online store include Italian VAT where applicable. Shipping costs, where charged, are shown separately before you complete your order.
For orders delivered outside the European Union, customs duties, import taxes and related handling charges are not included in the price. They are due on delivery and are payable by the recipient, as set out in Section 7 and in our Return Policy.
We may offer promotions from time to time that are governed by their own terms. If there is a conflict between the terms of a promotion and these Terms, the promotion terms will govern.
You agree to provide current, complete and accurate purchase, payment and account information for all purchases, and to update that information promptly so that we can complete your transactions and contact you as needed. You represent and warrant that you are duly authorised to use the payment method you provide.
SECTION 5 — RIGHT OF WITHDRAWAL AND RETURNS
If you are a consumer, you have the right to withdraw from your purchase within 14 days of receiving the goods, without giving a reason, in accordance with Italian Legislative Decree 206/2005 (Consumer Code) and Directive 2011/83/EU.
The conditions, timeframes, costs and procedure for exercising this right — including the model withdrawal form — are set out in full in our Return Policy. The direct cost of returning the goods is borne by you, except where the goods are faulty, damaged or incorrect.
SECTION 6 — LEGAL GUARANTEE OF CONFORMITY
Consumers are entitled to a legal guarantee of conformity of 24 months from delivery, under Italian Legislative Decree 206/2005 and Directive (EU) 2019/771. If an item is not in conformity with the contract, you are entitled to have it brought into conformity through repair or replacement, or to obtain a proportionate price reduction or the termination of the contract, in the cases and within the limits set out by law. This guarantee is provided free of charge and cannot be excluded or limited by these Terms.
To make a claim, contact us at info@hidesins.com.
SECTION 7 — SHIPPING AND DELIVERY
Delivery times shown are estimates and are not guaranteed. We are not responsible for delays caused by shipping carriers, customs processing, or events outside our reasonable control, provided we have dispatched the goods within the agreed timeframe.
Risk of loss or damage passes to you when you, or a third party indicated by you, take physical possession of the goods. If your parcel is lost or damaged in transit, contact us at info@hidesins.com.
Orders delivered outside the European Union are shipped on a DAP basis: customs duties, import taxes and any related handling charges are due on delivery and payable by the recipient. These charges are set and collected by the destination country and are outside our control.
SECTION 8 — INTELLECTUAL PROPERTY
Our Services, including all trademarks, brands, text, displays, images, graphics, product reviews, video and audio, and the design, selection and arrangement thereof, are owned by GROUP ROCHEL S.r.l., its affiliates or licensors, and are protected by Italian, European Union and international intellectual property laws.
These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works of, publicly display, publicly perform, republish, download, store, or transmit any of the material on the Services without our prior written consent. Except as expressly provided herein, nothing in these Terms grants a licence or other rights to you under any patent, trademark, copyright, or other intellectual property of HIDESINS, Shopify or any third party. All rights not expressly granted are reserved.
HIDESINS's names, logos, product names, designs and slogans are trademarks of GROUP ROCHEL S.r.l. or its affiliates or licensors. You must not use them without our prior written permission. Shopify's name, logo, product and service names, designs and slogans are trademarks of Shopify. All other names, logos, product names, designs and slogans on the Services are the trademarks of their respective owners.
SECTION 9 — OPTIONAL TOOLS
You may be provided with access to customer tools offered by third parties as part of the Services, which we neither monitor nor have any control or input over.
You acknowledge and agree that we provide access to such tools "as is" and "as available", without endorsement. Any use by you of the optional tools is at your own discretion, and you should ensure that you are familiar with and approve of the terms on which those tools are provided by the relevant third-party provider.
We may also, in the future, offer new features through the Services. Such new features shall also be deemed part of the Services and are subject to these Terms of Service.
SECTION 10 — THIRD-PARTY LINKS
The Services may contain materials and hyperlinks to websites provided or operated by third parties, including embedded third-party functionality. We are not responsible for examining or evaluating the content or accuracy of third-party materials or websites you choose to access. If you decide to leave the Services to access these materials or third-party sites, you do so at your own risk.
Please review the third party's policies and practices carefully before you engage in any transaction with them. Complaints, claims or questions regarding third-party products and services should be directed to the third party.
SECTION 11 — RELATIONSHIP WITH SHOPIFY
HIDESINS is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with HIDESINS. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and HIDESINS, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with HIDESINS.
SECTION 12 — PRIVACY POLICY
All personal information we collect through the Services is subject to our Privacy Policy, and certain personal information may be subject to Shopify's Privacy Policy. By using the Services, you acknowledge that you have read these privacy policies.
Because the Services are hosted by Shopify, Shopify collects and processes personal information about your access to and use of the Services in order to provide and improve the Services. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside, in order to provide services to you. See our Privacy Policy for details on how we, Shopify and our partners use your personal information, on the legal bases for processing, and on how to exercise your rights under the GDPR.
SECTION 13 — FEEDBACK
If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, feedback, reviews, proposals, plans, or other content (collectively, "Feedback"), you grant us a worldwide, sublicensable, royalty-free licence to use, reproduce, modify, publish, distribute and display such Feedback in any medium for any purpose connected with the operation and promotion of the Services.
You represent and warrant that you own or have all necessary rights to the Feedback you submit, that you have disclosed any compensation or incentive received in connection with it, and that it complies with these Terms. We are under no obligation to keep Feedback confidential, to pay compensation for it, or to respond to it.
We may, but are not obliged to, monitor, edit or remove Feedback that is unlawful, offensive, threatening, defamatory, obscene or otherwise objectionable, or that infringes any party's rights or these Terms.
Your Feedback must not violate any right of any third party, must not contain unlawful, abusive or obscene content, and must not contain any virus or other malware. You may not use a false email address, impersonate another person, or mislead us or third parties as to the origin of any Feedback. You are responsible for the Feedback you submit and for its accuracy.
SECTION 14 — ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information in the Services containing typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times or availability. We reserve the right to correct any such errors and to update information at any time without prior notice.
Where a manifest pricing error affects an order you have already placed, we will contact you before dispatch: you may confirm the order at the correct price or cancel it and receive a full refund. We will not cancel an accepted order for reasons other than those set out in Section 3.
SECTION 15 — PROHIBITED USES
You may access and use the Services for lawful purposes only. You may not access or use the Services, directly or indirectly: (a) for any unlawful or malicious purpose; (b) to violate any applicable international, European Union, national or local laws or regulations; (c) to infringe upon our intellectual property rights or those of others; (d) to harass, abuse, insult, harm, defame, intimidate or harm any of our employees or any other person; (e) to transmit false or misleading information; (f) to send, upload, download, use or re-use any material that does not comply with these Terms; (g) to transmit, or procure the sending of, any advertising or promotional material, including junk mail, chain letters or spam; (h) to impersonate any other person or entity; or (i) to engage in any other conduct that restricts or inhibits anyone's use of the Services, or which may harm HIDESINS, Shopify or users of the Services.
In addition, you agree not to: (a) upload or transmit viruses or any other malicious code; (b) reproduce, duplicate, copy, extract, sell, resell or exploit any portion of the Services; (c) collect or track the personal information of others; (d) spam, phish, pharm or pretext the Services; (e) use any robot, spider, scraping, data gathering and extraction tools, automatic devices or processes, AI tools (such as agentic AI) or automated or manual means to access the Services; or (f) interfere with, bypass or circumvent the security or authorisation features, robot exclusion headers, or other measures we employ to restrict access to the Services.
Where you materially breach this section, we may suspend or terminate your access to the Services. Where you are a consumer, we will give you notice and, where the breach is capable of remedy, a reasonable opportunity to remedy it, unless immediate suspension is necessary to prevent harm.
SECTION 16 — AGENTS
16.1 This section ("Agent Terms") applies if you use, allow, enable, or cause the deployment of an Agent to access, use, or interact with any Services. "Agent" means any software or service that takes autonomous or semi-autonomous action on behalf of, or at the instruction of, any person or entity and that can be executed on behalf of or using a person's device, without direct supervision.
16.2 No Agent may access, use, or interact with Services unless, at all times, it identifies itself and operates in strict accordance with the requirements in section 16.4 below. In addition, no Agent may access, use, or interact with Services if we have requested that the Agent refrain from accessing, using, or interacting with any service.
16.3 We may limit, including by technical measures, whether and how any Agent accesses, uses, and interacts with Services.
16.4 Agents must: (i) in all HTTP/HTTPS requests, identify that the request is from an Agent and disclose the name of the Agent by including the following in the request's user agent string: "Agent/[agent name]"; (ii) not conceal or obfuscate that any access, use, or interactions are from an Agent, such as by (a) mimicking human behavior and interaction patterns, or (b) completing or circumventing CAPTCHAs or measures intended to distinguish computer use from humans; (iii) respond truthfully to any question or prompt seeking to determine if interactions are coming from a human or a computer; (iv) not circumvent or otherwise avoid any measure intended to block, limit, modify, or control whether and how Agents access, use, or interact with the Services.
SECTION 17 — TERMINATION
You may stop using the Services at any time. We may terminate this agreement or your access to the Services where you breach these Terms, where required by law, or where we cease to operate the Services, giving you reasonable notice unless immediate action is necessary. Termination does not affect orders already accepted, which remain governed by these Terms, nor your rights in respect of products already purchased. You remain liable for all amounts due up to the date of termination.
The following sections continue to apply after termination: Intellectual Property, Feedback, Termination, Limitation of Liability, Indemnification, Severability, Waiver and Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provisions that by their nature should survive.
SECTION 18 — DISCLAIMER OF WARRANTIES
The information presented on or through the Services is made available for general information purposes. We do not warrant that it is complete or free from error, and any reliance you place on it is at your own risk.
Except as expressly stated in these Terms, and without prejudice to the legal guarantee of conformity set out in Section 6 and to any other mandatory consumer right, the Services are provided "as is" and "as available", without warranties or conditions of any kind, express or implied. We do not guarantee that your use of the Services will be uninterrupted, timely, secure or error-free.
Nothing in this section excludes or limits the legal guarantee of conformity, which applies to all products purchased by consumers.
SECTION 19 — LIMITATION OF LIABILITY
To the fullest extent permitted by law, HIDESINS shall not be liable for indirect or consequential losses, including lost profits, lost revenue, lost savings or loss of data, arising from your use of the Services.
Nothing in these Terms excludes or limits our liability for:
- death or personal injury caused by our negligence;
- fraud, wilful misconduct or gross negligence;
- defective products, under Directive 85/374/EEC and Italian Legislative Decree 206/2005;
- breach of the legal guarantee of conformity;
- any other liability that cannot be excluded or limited under applicable law.
Where you are a consumer, our liability for foreseeable loss arising from a breach of contract by us is not excluded, and this section applies only to the extent permitted by the Italian Consumer Code.
SECTION 20 — INDEMNIFICATION
This section applies only where you use the Services in the course of a business or profession, and does not apply to consumers.
You agree to indemnify, defend and hold harmless GROUP ROCHEL S.r.l., Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors and service providers from any losses, damages, liabilities or claims, including reasonable legal fees, payable to any third party and arising out of (1) your breach of these Terms of Service, (2) your violation of any law or the rights of a third party, or (3) your access to and use of the Services.
We will notify you of any indemnifiable claim. We may participate in the defence and settlement of such a claim, and will not settle any claim imposing non-monetary obligations on you without your consent, not to be unreasonably withheld. You will cooperate in the defence of indemnified claims.
SECTION 21 — SEVERABILITY
If any provision of these Terms of Service is determined to be unlawful, void or unenforceable, that provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms. Such a determination shall not affect the validity and enforceability of the remaining provisions.
SECTION 22 — WAIVER; ENTIRE AGREEMENT
Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.
These Terms of Service, together with the Return Policy, the Privacy Policy and any other policies posted on this site, constitute the entire agreement between you and us governing your use of the Services, superseding any prior agreements, communications and proposals between you and us. This does not exclude liability for fraudulent misrepresentation.
SECTION 23 — ASSIGNMENT
You may not delegate, transfer or assign these Terms or any of your rights or obligations under them without our prior written consent, and any such attempt will be null and void. We may transfer, assign or delegate these Terms and our rights and obligations, provided that this does not reduce the rights or guarantees you have under them; where you are a consumer, we will notify you in advance.
SECTION 24 — GOVERNING LAW AND JURISDICTION
These Terms of Service and any contract concluded through the Services are governed by Italian law.
If you are a consumer resident in the European Union, this choice of law does not deprive you of the protection afforded by the mandatory provisions of the law of your country of residence. Any dispute may be brought before the courts of the place where you are domiciled or resident, in accordance with Regulation (EU) 1215/2012 and Article 33 of the Italian Consumer Code.
If you are not acting as a consumer, the courts of Prato, Italy, shall have exclusive jurisdiction.
Before starting legal proceedings, you are welcome to contact us at info@hidesins.com so that we can try to resolve the matter directly. Information on alternative dispute resolution schemes available to consumers is provided on request.
SECTION 25 — HEADINGS
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 26 — CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time on this page.
We may update, change or replace any part of these Terms by posting updates on our website, and will notify you of any material change in accordance with applicable law. The Terms that apply to your purchase are those in force at the time you place your order: subsequent changes do not affect orders already accepted. Your continued use of the Services following the posting of changes constitutes acceptance of those changes for future use.
SECTION 27 — CONTACT INFORMATION AND COMPANY DETAILS
Questions about these Terms of Service should be sent to info@hidesins.com.
GROUP ROCHEL S.r.l. (trading as HIDESINS)
Registered office: Via Giacomo Caiani 11, 59016 Poggio a Caiano (PO), Italy
Operational office: Via Indicatorio 52/B, 50058 Signa (FI), Italy
VAT and Tax code: 02407840970
Register of Companies / REA: PO-532594
Share capital: € 10,000.00 fully paid up
Directors and legal representatives: Mauro Feola, He Diaochuan
Certified email (PEC): rochegroupsrl@pec.it
Telephone: +39 055 0514703
Email: info@hidesins.com
Last updated: 10/08/2026