Shipping policy

Where we ship

We ship to Italy, to all European Union countries, and to selected destinations outside the European Union. The countries we currently serve are shown at checkout: if your country does not appear, we are not able to deliver there at this time.

All orders are dispatched from our premises in Signa (FI), Italy.

Processing time

Orders are prepared for dispatch within 2 business days of order confirmation. Orders placed on weekends or public holidays are processed on the next business day.

During sale periods and around public holidays, processing may take slightly longer. You will receive a confirmation email with tracking details as soon as your parcel leaves our warehouse.

Shipping costs and delivery times

Destination	Cost	Estimated delivery
Italy	Free	3-5 business days
European Union	Free	3-5 business days
Rest of the world	€ 50.00 flat rate	5–8 business days

Delivery times are estimates in business days from dispatch, not from the date of the order, and are not guaranteed. They do not include time spent in customs clearance, which is outside our control.

Tracking

Once your order has been dispatched you will receive an email containing your tracking number and a link to follow the shipment. If you have not received it within 3 business days of your order confirmation, please contact us at info@hidesins.com.

Customs duties and import taxes

Orders delivered within the European Union include Italian VAT. There are no further charges on delivery.

Orders delivered outside the European Union are shipped on a DAP basis (Delivered At Place). This means that customs duties, import taxes and any related handling charges are not included in the price you pay at checkout and are payable by the recipient on delivery.

These charges are determined and collected by the authorities of the destination country. We have no control over them and cannot estimate their amount in advance: we recommend contacting your local customs office before ordering if you wish to know what to expect.

If a parcel is refused because the recipient does not wish to pay these charges, the order will be treated as set out in "Refused or undeliverable parcels" below.

Delivery and risk

Risk of loss or damage passes to you when you, or a person indicated by you, take physical possession of the goods. If your parcel arrives visibly damaged, please note this with the carrier at the time of delivery where possible, and contact us at info@hidesins.com immediately, including photographs.

If a parcel is lost in transit, contact us and we will open an investigation with the carrier and arrange a replacement or refund.

Incorrect addresses

Please check your delivery address carefully before completing your order. We are not able to change the address once the parcel has been dispatched. Parcels returned to us because of an incorrect or incomplete address may be re-shipped at your expense.

Refused or undeliverable parcels

If a parcel is refused on delivery, or cannot be delivered after the carrier's attempts, it is returned to us. In that case we will refund the price of the goods, less any outbound shipping, return shipping, storage or customs costs we have actually incurred.

This does not affect your right of withdrawal, which is described in our Return Policy and which you can exercise by notifying us rather than by refusing the parcel — doing so is faster and less expensive for you.